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What My Laundry Taught Me About Operations

Apr 8
1 min read

I've A/B tested ad copy, brand names, product packaging, email subject lines and logos.


This week I ran my most rigorous experiment yet: the laundry.


Process Design


- Laundry folded immediately: Theoretical success.

- Laundry chair system: Widely adopted workaround.


Automation Attempt


- Ask family to help: Low compliance rate.

- Do it myself while sighing: 100% completion rate.


Retrieval System


- Organized drawers: Never maintained.

- "Clean pile": High usability.


The chair wins. It always wins. I have made peace with this.


Sometimes your best "system" is the one people actually use.

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